Question 1

What veterinary documents can Pawsport Scanner digitize?

Accepted Answer

Pawsport Scanner accurately digitizes canine and feline rabies vaccination certificates, core and non-core immunization records (DHPP, FVRCP, Bordetella, Leptospirosis), ISO 11784/11785 microchip records, and veterinary prescription notes.

Question 2

Does Pawsport store or retain my pet's medical data or photos?

Accepted Answer

No. Pawsport Scanner operates under a strict Zero Data Retention architecture. Images and extracted pet records are analyzed transiently in volatile memory and purged immediately after output. No pet health data is stored in any persistent database.

Question 3

Which languages are supported for the UI and generated PDF?

Accepted Answer

The scanner supports 5 languages: English (en), Traditional Chinese (zh_TW), French (fr), German (de), and Japanese (ja). Both the web interface and the generated PDF transcript are translated into your selected language.

Question 4

How do I export the digitized records?

Accepted Answer

After OCR processing, you can review all parsed parameters, edit any values in real time, and download a standardized high-DPI vector PDF transcript directly to your device.

Question 5

What file formats and sizes are supported?

Accepted Answer

Pawsport Scanner supports common image and document formats including JPEG, PNG, WebP, HEIC/HEIF (standard iPhone photos), and single-page PDF files up to 20MB in size.

Question 6

Can the PDF transcript be used for international travel?

Accepted Answer

Yes. The standardized transcript provides clean, typed typography of dates, vaccine lot numbers, and veterinarian signatures to complement official government health certificates for USDA APHIS, EU Pet Passport, CDC, and Japanese MAFF compliance.

Question 7

What if handwritten text on the certificate is difficult to read?

Accepted Answer

Our multi-modal vision AI is tuned for veterinary handwriting. If any handwritten date or number is ambiguous, you can click Edit on the review screen to adjust values before generating the final PDF.

Question 8

Is there a free trial for new users?

Accepted Answer

Yes. Every new user receives 1 free high-resolution vector PDF transcript download upon sign-in. Additional exports are available as single downloads ($0.99) or discounted top-up packs ($9.99 for 20 downloads).